Siri and Alexa Are Fighting to Be Your Hotel Butler and replace your Concierge

Patrick Finken • 12 July 2017

With Voice-Controlled Platform becoming the next big in Customer Experience and Tech, Amazon, Apple, Google and other players are now competing for dominance in the nascent market, which promises to let consumers access and manage every aspect of their trip, their room and much more by simply speaking a request or using a smartphone from afar.

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